"The secretary-general is doing his utmost to alleviate the situation in Sri Lanka and high-level contacts were continuing to be pursued on that matter," a UN statement said.
"The Liberation Tigers of Tamil Eelam (LTTE) did not appear to have responded constructively in allowing civilians to leave," Haq noted.
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"This is truly disappointing. Civilians must be allowed to leave the area of violence.
They must not be used as targets of political or military designs."
Sunday, Ban welcomed Sri Lanka's announcement of a two-day pause in its offensive against the Tamil Tiger rebels, and said more aid would be sent to help civilians.
Calling it a "useful first step" towards a "peaceful and orderly end to the fighting," Ban added however that the respite "is less than the full humanitarian pause of several days I had pressed for."
The UN boss also appealed to t