"We want to give the message that they will be received and treated with respect. Internally we have educated all our staff to create a change in attitude.
"We want to get the message to the public that paying taxes is an act worthy of respect and praise (gaurawaneeyai, prashansaneeyai). We are committed to providing a friendly service."
The agency will have exhibitions and open days in Colombo and key cities from November 01 to 08 when a budget for 2013 would be presented.
Samarasekera said seminars will be held at district level from November 01.
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Handbills will be distributed. People could ask questions and ask for advice.
A 'one stop shop' will also allow the public to open a tax file.
Sri Lanka, a country of 20 million people had 897,000 income tax payers, including 5