LBR LBO Enterprise Summit 2016 – “Build Smarter Businesses with Smart Technologies or be Outsmarted” – Thursday 7th April 2016

Description

SMART TECHNOLOGIES DELIVERING UNIMAGINABLE VALUE Technology pioneers are creating smarter businesses by leveraging the exponential power of the smart technologies – Internet of Things, Mobile Apps, Cloud Computing, Data Science and Social – and are creating extraordinary value to the modern society. By connecting people, processes and things via smart technologies businesses are improving financial performances, enhancing customer experiences and increasing employee engagement. They are reimagining the business philosophies, business models, business processes and customer experiences, and in so doing are making the businesses more human centric, agile, responsive, competitive and high performing. There isn’t a single business today, which is not affected by smart technologies. And every company in every industry is looking for ways and means to harness the transformative powers of such technologies. A business can today ignore the exponential transformative power of smart technologies only at the risk of being outsmarted and outperformed by smarter competitors. Some companies are exploring new business models, developing new user experiences, and experimenting with new channels and platforms to create significant new value in the technology powered business environment. To get there, most of these companies are pursuing the same laundry list of initiatives. They are reengineering processes and products, investing in technology platforms, and launching efforts to achieve back-office efficiency. Such efforts are rarely translated into enough market impact and growth. Their results are too incremental and not unique; they merely move their brand recognition or increase sales a bit. There is far more market-making, world-changing potential in technology. On the other side consumers are rapidly embracing technology- powered lifestyles in all aspects of their lives- economic, education, and entertainment, social and political, perhaps at a much faster pace than the corporates. LBR LBO Enterprise Summit 2016 ““Build Smarter Businesses with Smart Technologies or be Outsmarted” will bring together over twenty-five thought leaders from multiple industries and disciplines from here and abroad in five insightful and thought provoking sessions. Each session will have two to three brief keynotes and will be followed by a panel discussion moderated by a senior business executive with in-depth understanding of technology and business. The session would be:

• Building smarter businesses by leveraging smart technologies: What can we learn from technology pioneers?
• How smarter businesses reimagine customer experience to increase the reach and relevancy?
• How smarter businesses develop human centric value chains?
• Is there a road map to build smarter business models through integration of digital and physical: Why, what and how?
• Business Leaders Roundtable: How to lead organizational change to build smarter businesses by overcoming three inertia - Change, Innovation & Strategy Execution

SMART BUSINESSES ARE HERE IN SRI LANKA Building smart businesses is not about just reinventing business processes and operations digitally. It’s about embracing a wholly new business philosophy. It’s a new way of inventing new opportunities and creating new value to society by leveraging smart technologies in all spheres of human endeavors. Smart technologies are touching every sphere of human endeavor in an unprecedented manner and as such it is and will be the most impactful phenomenon in the human history. Consumers are embracing the spectacular changes and new values the digitally turbo-charged enterprises are bringing to them. Local start-up “Pick-Me” and global ride-share company “Uber” empower Colombo citizens with the freedom to choose the best transportation option for their needs. Instead of calling for a cab and waiting without knowing when the cab will arrive- or flagging down a Tuk-Tuk on the streets, “Pick-Me” and Uber give consumers access to safe, affordable rides, quickly through an app on their smartphones. Ceylon Electricity Board (CEB), the government owned utility agency, is deploying Smart Metering Technology (SMT), which will provide the consumers with near real time electricity usage data thus giving them power to make decisions on their consumption levels. SMT will also make consumption and billing data transparent to both the consumer and utility provider at the same time. There are several hundred Airbnb “hosts” in the city of Colombo and suburbs. These “hosts”, front-runners in the shared-economy, are generating new revenue streams for themselves from existing properties while offering the travellers a cheaper alternative. Good old CEB (by deploying SMT), Pick-Me, Uber and AirBnb all are extracting new value out of existing physical infrastructure by deploying digital technology. The governing philosophy is respecting customer’s right to make informed decisions and making sincere and honest efforts to make the required information available in a timely and easily accessible manner. As observed by Rajan Anandan, Managing Director of Google Southeast Asia and India, Sri Lankan ecommerce has a promising future, though still at a nascent stage. Some estimates put the sector value in the region of USD 1.5 billion in the next five years. The mushrooming e-commerce sites and Facebook stores and the success of some of the early entrants such as www.wow.lk are indicative of the consumers’ enthusiasm to embrace online and social commerce.

Strategists often equate the term “Digital Transformation” with the shift in technological investment when its true implications span far beyond technology and into the realm of infrastructure, organization, leadership, and a renewed focus on the entire customer experience”

MAS Holdings, is rising up to challenges posed by the rapidly changing customers’ tastes and preferences in fashion clothing. Usually the industry takes 12 to 18 months to turnout new designs: from design to market. As a result of changing customer expectations, the brand owners now demand shorter lead-time and smaller orders sizes, thus exerting severe pressure on the supply chain and risking the scale of economies. The response of Bodyline has been to reimagine the value chain by deploying digital technologies to closely observe the consumers to gain deeper insight, develop closer integration and collaboration in supply chain. This has resulted in significant impact in the brand owners’ market effectiveness. Colombo based Cake Labs provides a platform independent cloud based integrated solution for the restaurants industry. The system empowers restaurant managers to focus on the day-to-day operations while the Cake Labs solution integrates every touch point of a restaurant. The system also transforms the end-to-end customer experience through key integrations at all major touch points. Customers can order online and a dynamic wait listing process with personalized notifications keep customers informed of their seating availability and built-in analytics allow repeat customer recognition and preference pattern analysis. nCinga is revolutionizing apparel manufacturing by deploying solutions driven by IOT and analytics. nCinga’s manufacturing solutions help companies make real-time decisions using fast data, analytics and insights. Ustocktrade, the newest venture of Tony Weerasinghe, Sri Lanka’s leading tech entrepreneur, brings the power of mobile, cloud and analytics to create world's First Retail Stock Trading Network. Ustocktrade aims to lower the barriers of entry to investing, empowering users—regardless of skill or experience level—to make trades. Millennium IT, a global IT company originated from Sri Lanka and generally known for stock exchange solution, is now helping companies to leverage data science, cloud computing and social develop all encompassing “Social Relationship Management” strategies for companies- enabling businesses to create deeper and closer customer engagement as never before. In the social and political fronts, Manthri.lk analyzes, summarizes and presents the work done by Members of Parliament (MP) in a way that a common man can understand thus paving the way to making informed electoral decisions by the constituents. Consumer adoption of digital is evident by rapid popularization of social media and active political conversations on Facebook and Twitter. People everywhere are using social networks to find jobs and restaurants, lost friends and new partners – and, as citizens, to achieve common political goals. Social media played a vital role in the regime change that took place on the 8th January 2015. The youth have since been vociferously active on social media in challenging the establishment on the number of social, political and environmental issues. Mobile has become so common that consumers no longer consider that as a technological marvel. Instant voice accesses to anyone anywhere in the world and instant broadband access to World Wide Web are taken for granted today. The rapid expansion of digital infrastructure will soon see universal mobile Internet, making Sri Lanka a fertile ground for digital services in all spheres of citizens lives; economic, social, public and political.

“I can’t think of any industry sector or company which is immune from Digital Transformation.” - Andrew Paul McAfee Co-director, Initiative on the Digital Economy, MIT

No one can escape the massive transformation driven by the smart technologies and the spectacle it has begun. The challenge is how to discover a roadmap for navigating innumerable and breathtaking changes that are now taking place. Sri Lanka is ready to move in to deep digital age and there are some positive and encouraging developments in certain sectors in Sri Lanka business. In Sri Lanka, majority of business leaders stated in an online survey that they were highly concerned about the digital disruption. Join 300 other technophile corporate executives who are keen on leading smart technology revolution in creating smarter Sri Lankan companies at the 2016 edition of LBR LBO Enterprise Summit ““Build Smarter Businesses with Smart Technologies or be Outsmarted” from 0830 to 1800 HRS on Thursday the 7th April 2016 at Oak Room, Cinnamon Grand.

Presentations and Notes

Opening Keynote 1 – Brian Kealey For over 40 years, technology has been an increasing part of our daily lives and we have learnt to adapt to it. For the last 10 years, the focus and proliferation of devices has seen the average number of smart devices per person skyrocket. Today technology is increasingly part of our environment and the next phase of innovation will see technology start to disappear and become both ubiquitous and at the same time, invisible. Brian will take us on a journey to highlight where key investments are being made in this frontier and how they will impact the next wave of productivity and human performance. In this session you will learn how cloud, artificial intelligence, augmented reality and similar seismic shifts are changing industries to assist you to make strategic decisions for your organization. Opening Keynote 2 - Kris Canekeratne Digital pioneers such as Airbnb, Uber and Netfix have reset the bar of leveraging technology to change the way we live our lives. Kris is his keynote will make few observations on such digital pioneers and how they have built incredibly valuable companies. This presentation will compare upstarts to established enterprises to demonstrate that there is a significant opportunity for enterprises to reinvent themselves digitally or be left behind. Keynote 3 – Muhunthan Canagey (3.30 PM) Sri Lanka had a global rank of 116 out of 166 countries in the ICT Development Index (IDI), in 2013. The country has a global rank of 76 out of 148 countries in the Networked Readiness Index (NRI). Sri Lanka ranks at 74 out of 193 countries in the UN E-Government Development Index. Telecommunication and digital infrastructure has been identified as two of the key areas that would define the future of the nation. The ministry is in the process of setting up future plans regarding telecommunication and digital infrastructure of the country. This keynote will assess the opportunities for Sri Lanka to improve the digital readiness and the strategies that would be implemented in near to medium terms. Conrad Dias – Session 4 The presentation will focus on leveraging smart technologies especially Mobile, Cloud and Analytics in promoting financial inclusion among the bottom of the pyramid communities. Conrad will present cases of the Mobile, Cloud and Analytics, how it has helped and what business values created through these technologies in in Micro Finance business. He will also highlight some key challenges that were faced and facing in adopting these technologies and how such obstacles were overcome. Conrad will also share the salient features of the road map of digital strategy of LOLC. Asanka Abeysinghe – Session 4 Often the path to realizing your vision of a digital enterprise is filled with roadblocks. How do you meet your high customer expectations and stay ahead the competition? How do you provide the right “carrots and sticks” to manage the human aspects accompanying any meaningful transition? At this session, Asanka Abeysinghe, vice president of solutions architecture at WSO2 will help you establish a clear roadmap to achieving your goals in the face of complex existing corporate IT systems. Asanka uses real customer case studies and stories to map out some pragmatic paths towards a smooth and timely digital transformation. Chandima Cooray – Session 4 The presentation will talk about ‘who & how’ in capturing digital opportunities within an enterprise setting. The key points that will be covered under who is involved include; IT vs Digital & The need for bi-modal IT; Story from Hemas : Hemas Digital Innovators ; Role of the board. The doing part (What) will cover; bringing the start-up ethos to enterprise : using tools like Business Model canvass, concepts from lean start-up, design thinking, hackathons in enterprises, business incubation.  

Session	Presenter	Tittle	Download
Opening Keynote 2 “Reinvent or be Outsmarted”	Kris Canekeratne / Virtusa
Session 01 – Building smarter businesses by leveraging smart technologies: What can we learn from technology pioneers?	Romesh Ranawana / SimCentric (10M)	Simulations and Gamification
Session 02 – How smarter businesses re-imagine customer experience to increase the reach and relevancy	Zoe Lawrance / TNS (15M)	Today’s connected consumer Sri Lanka
Session 03 – “Delivering Customer Value Through Disruptive Business Models Enabled by Smart Technologies”	Dilan Gooneratne / MAS (15M)	Delivering Customer Value Through Disruptive Business Models Enabled by Smart Technologies
Session 03 – “Delivering Customer Value Through Disruptive Business Models Enabled by Smart Technologies”	Shanil Fernando / Cake Labs (15M)	Leverage Smart Technologies to Build Business Models Integrated Around Customer Needs
Session 03 – “Delivering Customer Value Through Disruptive Business Models Enabled by Smart Technologies”	Imal Kalutota / nCinga (10M)	In a Mission of Driving 4thIndustrial Revolution by Unlocking the Power of Data
Session 04 – Strategy, Business Case and Roadmap: the transformative triad to build smarter businesses by leveraging smart technologies	Chandima Cooray / Hemas Holdings (15M)	digitalThe Promise,People,& Tools
Session 04 – Strategy, Business Case and Roadmap: the transformative triad to build smarter businesses by leveraging smart technologies	Conrad Dias / LOLC (15M)	Smart Technologies in Financial Services for the Customers at the bottom of the pyramid
Keynote Address “Sri Lanka: Ready ?”	Arunesh Peter / ICTA	Sri Lanka : Ready ? Towards A Creative Knowledge Based Economy
Session 05 – Thought Leaders Round table: How to lead organizational change to build smarter businesses by overcoming three inertia – Change, Innovation & Strategy Execution	Farhan Syed / KPMG (20M)	Leading organizational change to build smarter businesses

TNS Lanka

A-Practical-Guide-to-Social-Insights
Context_the-key-to-innovation
Marketing_that_connects

Microsoft

Resource Links https://azure.microsoft.com/en-gb/documentation/videos/azurecon-2015-introducing-the-microsoft-azure-iot-suite/ https://azure.microsoft.com/en-us/documentation/videos/azurecon-2015-overview-of-azure-iot-hub/ http://www.theverge.com/2016/1/7/10730964/microsoft-iot-cortana-windows-10-demo-ces-2016